Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga.
Take-Two is seeking an outstanding Global Support Administrator I to provide on-site and remote technical support for our UK and international offices. The role is on-site and may require visiting other studios within the UK whenever necessary.
This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions.
The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software trouble-shooting skills, as well as in-depth knowledge of Windows OS, MAC OS, Office 365.
What You’ll Take On
* On-site contact for technical operations and support of all production environments.
* Ensure all client requests and operational problems are updated/resolved within a timely manner.
* Assist with offsite events including setup, event support, and teardown
* Passionate about delivering outstanding client experience and support.
* Inquisitiveness and ambition towards looking for opportunities to automate and improve service.
* Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
* Assist with employee on-boarding ensuring new staff is ready to work on day one.
* Maintain inventory/asset management for company provided equipment and software.
* Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
* Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
* Some local travel may be required.
What You Bring
* At least 2+ years of experience in a technical role.
* Proven expertise with OnPrem and SaaS products.
* Knowledge of global support escalation types and needs.
* A commitment to continuous improvement and proactive issue resolution.
Technical Proficiency
* Windows 10, Windows 11, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks.
* Operating System configuration, management, and support for desktop/laptop and server
* Experience using Okta or similar SAML and Two-Factor Authentication solutions
* Familiar with using SCCM for Desktop OS deployment and software management
* AirWatch/Intelligent Hub/JAMF or equivalent Mobile Device Management experience
* Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
* Productivity Tools: MS Office, Video Conferencing (Zoom, Skype), Slack, Google Workspace Admin
* Remote Work Solutions: VPN, VDI (Horizon View)
* Conference Room and AV technology experience
* ServiceNow or equivalent ITSM ticket system experience
* Superb communication, team skills, and proactive communications with customer service demeanor and focus on delivering excellent end-user experience.
What We Offer You
* Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work.
* Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
* Work Hard, Play Hard. Our employees’ bond, blow-off steam, and flex some creative muscles.
* Benefits. Benefits include, but are not limited to Private healthcare, Private dental, A double matching pension policy where the employer will double match up to a 4% contribution from the employee.
* Perks. Fitness reimbursement up to £50 per month, an onsite Gym, an Office bar, employee discount programs, free games & events, stocked pantries and a dog friendly workplace.
Take-Two Interactive Software, Inc. and its affiliates and group companies (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.
Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others.
This role requires you to come in to our office four days a week, Monday to Thursday.
#J-18808-Ljbffr