Purpose of the Role:
Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.
Key Responsibilities:
* Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
* Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS
* Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
* Identify duplication, inefficiencies, and improvement opportunities.
* Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
* Identify and document hand-offs and interactions between teams across processes.
* Support the development of RACI documents, operating model artefacts, and change impact assessments.
* Contribute to the detailed organisation design and transition planning for CEX Unity.
* Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
Skills & Experience:
* Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
* Workshop facilitation.
* Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
* Delivery-focused mindset with experience in transformation programmes.
* Comfortable working in ambiguous and evolving environments.
* Experience in automotive, digital, or customer experience domains is a plus.
If you are interested and have the skills and experience required Apply Now