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Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Brighton General Hospital Town Brighton Salary £24,937 - £26,598 Per annum Salary period Yearly Closing 04/01/:59
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form:
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview The post holder will provide reception cover, general administration support as well as patient bookings for the busy Dermatology Department at Brighton General Hospital.
The role requires a candidate who is confident liaising with members of the public as well as health professionals both over the phone and face to face.
You form part of a small team of administrators, working together to ensure all daily administration tasks are completed, ensuring any data captured is accurate and added into Trusts systems within strict timelines.
The ideal candidate for this position is someone who can remain calm under pressure and who can use their initiative to identify tasks that need to be completed.
Main duties of the job
* providing reception cover, greeting and directing patients, checking patients into clinics.
* booking patient appointments by assessing clinic space and waiting lists.
* scanning patient documentation into their electronic patient record
* working across multiple Trust systems to ensure all data captured and entered is correct.
* Answering the main phone line into the department, directing or answering patient queries with confidence.
* using initiative to identify tasks that need to be completed.
Working for our organization At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Detailed job description and main responsibilities Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
* Good communication and interpersonal skills to interact with tact and diplomacy with patients, physicians and staff at all levels.
* Provide and receive information which may be complex, in relation to being able to manage the organisation of clinic lists, ensuring all patients meet the Trust Access requirements ensuring that the needs of patients are met.
* The post holder would also need to be sensitive and delicate in communicating with patients, as they will need to negotiate appointment dates and will be involved in providing unpleasant news of cancelling appointment dates.
* Ability to exercise discretion to ensure that patient confidentiality is maintained, and a professional, respectful hospital environment always exists.
* Ability to maintain composure, efficiency, and a positive customer service orientated manner, during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry or emotionally distressed.
* Ability to engage in collaborative problem solving with co workers and staff. The post holder must have the ability to function as a "team player", being considerate and flexible, and taking the needs of your peers into consideration.
* The ability to work to deadlines is essential to meet government waiting time targets and ensure that the Trust's Access policy is adhered to.
* Plan, organise and accomplish a variety of concurrent assignments relating to the management of waiting lists for a variety of consultants and ensuring all clinic templates are effectively utilised with the appropriate cases for the skills/sub speciality of the clinician doing the clinic. Some of this information may be complex and unpredictable.
* Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignments.
* Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate.
* Good written and oral communication skills. Use written and oral communication skills to provide information, explanations, and instructions clearly and concisely to, and elicit information from others with varying levels of ability to understand.
* Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills and emotional state.
* Problem solving skills. Independently assess a range of facts or situations that requires analysis and identify the resources.
* Create, analyse, and compare viable solutions and take the action necessary to implement them, following through to ensure the problem is resolved to the satisfaction of all parties.
* A high level of motivation and initiative, seeking assistance from others where appropriate.
* Maintain up to date knowledge and skill levels in area of expertise to ensure provision of the highest quality patient care services.
* Establish working knowledge of procedures and practices, some of which are non routine, including medical records systems, medical terminology, appointment and admission scheduling, department policies and in particular the Trust's Patient Access policy.
* Recommend changes to policies, procedures and department environment to enhance departments' ability to provide optimum service to all patients.
* Efficiently use computer based systems to enter pertinent patient information, organise admissions and appointments, and maintain clinical database. High standard of computer proficiency is needed to use all aspects of Microsoft Office applications.
* Accurately update and create spreadsheets regarding patient waiting list times and communicate and respond to a large volume of e mail enquiries from other employees throughout the trust, dealing with all enquiries in a tactful and diplomatic manner.
* Liaise with medical and secretarial staff always ensuring the patients best interests.
* An efficient and methodical approach to the maintenance of waiting lists, statistics and admission diaries is essential.
* Must be able to, on an as needed basis, to adhere to flexible hours given reasonable notice.
Knowledge Skills and Abilities
1. Use the electronic PTL to book patient in chronological order according to their clinical need.
2. Provide efficient reception duties and prepping of clinic notes as required for clinics and booking follow up appointments as necessary.
3. Follow the Patient Access Policy ensuring the 18 week guidance is adhered to.
4. Organise interpreters where necessary, for patient's appointments. Maintain records of such bookings and pass information regarding each booking to relevant staff.
5. Flag up the need for cover when annual leave is booked or cancelling clinics accordingly.
6. Maintain and update the speciality waiting lists. Prioritise urgent patients. click apply for full job details