About
This role involves Business Analysis & Delivery, including owning specification documents, gathering and analyzing requirements, supporting solution design, and acting as a liaison between stakeholders.
Post-Execution & Implementation Reviews include leading reviews to assess project success, conducting root cause analysis, and presenting findings for improvements.
Governance & Compliance responsibilities involve defining and tracking metrics, ensuring alignment with frameworks, and creating dashboards for monitoring.
Service Improvement & Operational Excellence focus on driving continuous service improvements using ITIL, working with operations teams, and developing improvement plans.
Nice-to-have skills
* Business Analysis
* ITIL
* Root Cause Analysis
* SLAs
* User Stories
Work experience
* Business Analyst
Languages
* English
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