Senior Infrastructure Engineer (MSP)
* 3rd Line Support
* Bristol - Hybrid
* Full-time, Permanent
* £40,000 - £50,000 per year
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.
We’re looking for a Senior Infrastructure Engineer (3rd line support) to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.
Senior Infrastructure Engineer - What You’ll Do
* Provide 3rd line support and resolve complex technical issues
* Manage escalated tickets and mentor Infrastructure Engineers
* Conduct audits, health checks, and contribute to service development
* Collaborate with the Service Desk Manager and technical consultants
Senior Infrastructure Engineer - What You’ll Need
* Previous experience working for a MSP
* 3+ years in 3rd line support or 1+ year in a senior infrastructure role
* Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure):
* Azure Site Recovery, vSphere, Horizon View, Hyper-V, Microsoft server, Active Directory, Microsoft Exchange / O365, Microsoft SQL, SharePoint, SCCM, RDS, SAN & SAN Fabric, Backup/business continuity, LAN networking, Wireless networking, Citrix XenApp, Azure.
* Excellent problem-solving, communication, and decision-making skills
* Flexibility to travel to client sites and participate in a monthly on-call rota
Perks & Benefits
* Company pension, enhanced parental leave, wellbeing programme
* Free on-site parking, canteen, and regular company events
Apply now to be part of a team that values innovation, collaboration, and continuous growth.