The Project Coordinator provides integral operational support to both the education and arts programmes; ensuring quality and compliance
Key Details:
Contract Type: Indefinite Contract
Location: Edinburgh
Contract Hours: Full time - 36 hours per week, Monday to Friday.
Salary: £25,520
Benefits for the UK include:
* 32 days annual leave, in addition to public holidays
* 3 days volunteering leave
* Career average defined benefit pension scheme
There is a requirement to work from the office three days per week, subject to discussion with the line manager.
You must have the legal right to work in the UK at the time of application. There is no relocation or sponsorship support.
Accountabilities/Responsibilities:
Product/programme/service delivery: Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high quality services to a range of customers
Receives instructions and requests from senior managers and/or customers (internal or external), and plans and organises given resources accordingly to ensure that work is carried out efficiently and effectively
Provides timely feedback on operational issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
Customer Service:
Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required.
Relationship & Stakeholder Management:
Develops good working relationships with appropriate colleagues throughout the British Council to facilitate effective and efficient service delivery.
Supports senior colleagues in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the British Council is projected.
Establish and maintain effective working relationships with project partners, end user(s), suppliers and contractors, to facilitate the smooth running of the project and ensure ongoing alignment of interests.
The deadline is Monday 13 October 2025 at 00:00.
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