Pinnacle Group are looking for a motivated, experienced and knowledgeable Compliance and Helpdesk Manager to work out of our office in Thorpe-le-Soken, Clacton.You will be joining our Total FM team who provide integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.This will be working on our Clacton Schools contract and you will be responsible for managing and supporting the performance of our central hub team, overseeing the delivery of compliance and maintaining a close working relationship with clients, councils, schools and community groups. Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We're a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We're Looking ForWe're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key responsibilities will include:Supporting the Contract Manager with key services at the schools and minimize penalty deductions.Deliver key areas of compliance making sure Pinnacle are working in line with regulations and Health & Safety.Support Audits in Clacton and other contracts as required.Meet agreed budgets as advised by the Contract Manager.Provide direct line management to office staff and helpdesk staff.Support the Site Managers management of Rota's, non-attendance, return to work interviews and disciplinary procedures and performance reviews.Frequent recorded monitoring/audit of sites to review standards and performanceDevelop training documentation and workshops and ensure all staff receive appropriate training and development including a documented annual reviewKey requirements:Previous experience of Facilities Management (PFI would be an advantage)IOSH /NEBOSH or similar health and safety qualification.Knowledge of H&S, Environmental Legislation and Practice relating to FMOrganisational and time management SkillsUsed and understand CAFM Asset Management packages.Our OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armedforcespersonnel and their families.As a colleague, you will become part of aninclusiveculture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development Plans