Job description:
Overview
We are a small highly rated electrical installation and maintenance company based on the Isle of Dogs/Canary Wharf. Due to our growing reputation and client base we now have a requirement for an additional part time member of staff ( 20 hours per week) to join our team to assist with the smooth day to day running of the business.
Your job role will be to primarily assist David the director in implementing the systems and processes to ensure our high level of customer care is maintained. You will be at our working location on the Isle of Dogs/Canary so preference will be given to candidates with in easy commute.
We are seeking a dedicated and detail-oriented Office Administrator. The ideal candidate will play a crucial role in ensuring the smooth operation of the business by answering inbound calls, booking in jobs, managing administrative tasks, supporting staff, organising customer records and maintaining an organised work environment. This position requires proficiency in various office software including job management software and crm software, plus excellent communication skills to facilitate effective interactions with customers and colleagues.
You will also required to manage our social media presence, so experience with social media creation and tools like Canva would also be desirable
Responsibilities:
Take and return our customer enquiry calls, quote customers and book jobs in for the engineers
Use job management software (ServiceM8)
Use CRM software
Maintain stock inventory and place orders as needed with merchants
Support financial management tasks for invoicing and record-keeping.
Assist in scheduling appointments and managing calendars for team members.
Provide administrative support to various electricians as required.
Experience:
Proven experience in an administrative role dealing with customers on daily basis
Proficiency in job management software for staff is highly desirable.
Familiarity with an accounting software is advantageous.
Strong organisational skills with the ability to prioritise tasks effectively.
Excellent typing skills with attention to detail for accurate data entry.
Demonstrated ability to work independently as well as part of a team.
If you are a proactive individual with a passion for organisation and administration, with a passion for helping people we encourage you to apply for this exciting opportunity to contribute to our team's success!
Job Types: Part-time, Permanent
Benefits:
Company pension, paid holidays
Paid travel expenses
Working hours:
20 hours per week, there may be some flexibilty with which hours/days these are worked
Education:
GCSE A to C in both maths and english (preferred)
Experience:
Customer service: 3+ years (required)
Administrative experience: 3+ years (required)
Language:
English (required)
Driving Licence (preferred)