Job Title: Operations Manager (Maintenance Division)
Location: Midlands (Nationall Coverage)
Employment Type: Full-Time, Permanent Reporting To: Head of Operations
Role Overview
We are seeking a high-caliber, hands-on Operations Manager to lead our Maintenance Division. This is a pivotal role within our Midlands-based Facilities Management firm, where you will be responsible for the seamless delivery of both reactive repairs and planned preventative maintenance (PPM).
Unlike a purely administrative role, this position requires a deep understanding of the "tools on the ground.
You will manage a dedicated team of in-house tradesmen, ensuring that every job—from a leaking pipe to a minor office refurb—is executed safely, profitably, and to an impeccable standard.
Key Responsibilities
1. Operational Leadership & Scheduling
Team Management: Lead and mentor an in-house team of multi-skilled tradespeople
(Hard Landscapers, Decorators, Electricians, Plumbers, Carpenters, etc.).
Dynamic Scheduling: Oversee the daily dispatch and routing of engineers to meet strict
SLAs for reactive calls while maintaining the PPM calendar.
Quality Control: Conduct site visits to audit workmanship and ensure compliance with client
specifications.
2. Commercial & Financial Oversight
Pricing & Estimating: Survey and price minor building works, small projects, and remedial repairs.
Forecasting: Prepare monthly budget forecasts and report on the division’s P&L
performance.
Payroll & Admin: Review and approve engineer timesheets, manage overtime, and oversee
the processing of payroll for your division.
3. Health, Safety & Compliance
RAMS: Take full responsibility for the preparation of site-specific Risk Assessments and
Method Statements (RAMS).
Compliance: Ensure all works comply with current building regulations, health and safety
legislation, and industry standards (e.g., NICEIC, Gas Safe).
The Ideal Candidate
Technical Background: Ideally, you come from a trade background or have significant
experience managing direct labor rather than just sub-contractors.
Commercial Acumen: You can look at a job and know exactly how many hours and what
materials it will take to be profitable.
Tech-Savvy: Proficient in using CAFM (Computer-Aided Facilities Management) software
and Excel for data analysis.
Required Qualifications & Experience
Proven experience as an Operations Manager or Contracts Manager within the FM or
Construction sector.
Demonstrable experience in pricing minor works (typically up to £50k).
In-depth knowledge of Health & Safety legislation (IOSH or NEBOSH qualification preferred).
Full UK Driving License.
What We Offer
Competitive salary (dependent on experience).
Use of company vehicle
Performance-related bonus scheme.
The opportunity to shape a growing division within a stable, reputable firm