An opportunity has arisen for multiple fixed term (12 months) Team Leaders at our Dundee Customer Engagement Centre. There are various full time and part time positions working over business hours including weekend working: 14:45 – 23:00, 1 in 3 Saturdays off (Saturday shift 15:00 – 23:00) X 3 07:00 – 15:15 1 in 3 Saturdays off (Saturday shift 07:00 – 15:00) Reporting to an Operations Manager, you will be responsible for leading and motivating your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team. Ensuring I understand our Core Purpose and the role I play in delivering this Role modelling the Tesco values and leading by example in what I do and how I behave Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day. Delivering our key metrics and performance measures Collaborating with teams to ensure colleagues have the information they need to serve their customers. Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues Ensuring standard operating procedures are current and adhered to by my team Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process Regularly meeting with my direct reports on a 1 to1 basis and providing feedback Creating an inclusive culture for all colleagues where everyone is welcome Ensuring equal career development opportunities for all colleagues in my team Owning team action plans to create a "Great Place to Work" based on feedback and insight from colleagues Spotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience Setting clear individual performance objectives with each member of my team Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager Continually developing my skills to be the best I can be in my role. Key people and teams you will work within and outside of Tesco: Operations Team Resource Planning Team Service Experience Teams People Team Learning and Development Team Operational Support Team Stores People, budgets and other resources I am accountable for in my job: A team of Customer Service Managers You will need Operational skills relevant for this job: Analysis and Problem solving Communication Planning and Organising Conflict resolution Logical thinking and Decision making Coaching and development Collaboration/Empathy/Responsiveness/Resilience and Innovation Experience relevant for this job: •Relevant experience in managing a team of direct reports. •People Management experience •Track record in coaching teams to deliver strong performance against key metrics. •Excellent communicator – verbal and written •Track record in identifying opportunities and problem solving to provide solutions •Experience working on own initiative, along with working as part of a wider team You will receive an email confirmation once your application has been submitted successfully. Closing date for this vacancy is close of business on Thursday 26 th June 2025.