Job Title: Parts & Retail Advisor
Hourly Rate: £13.50 – £15.50
Location: Boston
Hours: 39 hours per week
Role Overview
We are looking for a proactive and customer-focused Parts & Retail Advisor to join a busy agricultural machinery business. Reporting to the Parts & Retail Manager, you will play a key role in supporting day-to-day enquiries for agricultural and specialist vegetable machinery parts from both customers and internal technicians.
Key Responsibilities
* Respond to customer and technician enquiries regarding machinery parts
* Accurately process sales orders and organise dispatch
* Provide clear and reliable product advice and information
* Deliver excellent customer service across face-to-face, telephone, and email channels
* Handle cash and card payments with a high level of accuracy
* Maintain an organised and professional retail/showroom environment
Skills & Experience Required
* Excellent communication skills with a professional and approachable manner
* Strong knowledge of agricultural and specialist vegetable machinery
* Confident dealing with the general public and building long-term customer relationships
* Good understanding of agricultural machinery parts and products
* Previous experience in a retail or showroom environment (desirable)
* Ability to work effectively in a fast-paced environment and remain calm under pressure
* Confident communicator across face-to-face, email, and telephone channels
* Competent IT skills, including email and basic internet use
* High attention to detail and accuracy
Benefits
* 32 days’ holiday (including bank holidays)
* Company sick pay scheme & Death-in-service cover
* Workplace pension & Staff discount scheme
*