MA/PSS needed for multi-specialty clinic. Works together with the team to ensure a smooth
POSITION SUMMARY:
This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.
ESSENTIAL RESPONSIBILITIES / DUTIES:
Key Responsibilities
Clinical
* Works close with providers to assist in delivering world class care to patients.
* Room’s patients and prepares the patient for the provider visit.
* Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
* Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
* Obtains required consents, completes required forms as needed for specific visit types.
* Performs in office testing as needed. Required to perform controls on certain in office tests.
* Performs EKGs as ordered.
* Chaperones Providers as required.
* Administers vaccines and medications as ordered by provider following SMG policies.
* Stocks rooms and monitors expiration of supplies in exam rooms.
* Clinic Intake
* Scheduling
* Prior Authorizations
* Continuous Glucose Monitoring - Patient set-up and assistance
* Continuous Glucose Monitoring - Download and scan to EHR
* Point of Care testing
* Biopsy setup and assistance
* Prescription creation
* Patient communication
Administrative
* Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
* Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
* Schedules patients' appointments and appropriate testing for patients as directed.
* Follows scheduling rules and directs schedules patient visit.
* Performs pre visit planning daily for all upcoming scheduled appointments.
* Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
* Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
* Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
* Must be able to work independently with little supervision.
* Adheres to all SEMC policies.
* Always uses discretion to ensure patient confidentiality.
* Performs all other duties as requested.
JOB REQUIREMENTS
Skills
* Strong customer service
* Excellence expected.
* Excellent communication and interpersonal skills required.
* Experience with EMR strongly preferred. (Athena a plus)
* Experience with Microsoft Office, Word, Excel, and Outlook preferred.
Education & Experience
* High School Diploma or equivalent required.
* Education from approved medical assistant program or equivalent preferred.
* One to three years as a medical assistant preferred.
Equal Opportunity Employer/Disabled/Veterans
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