The Technical Support Engineer will provide technical and commercial support to internal and external customers. This will include providing technical specification and product guidance, solving technical issues, creating CAD drawings and details. You will have a critical involvement in meeting the demands of the customer by delivering a manufactured product from concept to production whilst meeting client specification within the agreed cost, time and quality parameters.
You will contribute to departmental output which meets the demands of all business stakeholders whilst in accordance with the Company Quality Systems. Working in an efficient and safe manner you will add to the overall productivity and profitability of the Company.
Key accountabilities and responsibilities:
· The preparation of tool drawings using calculation methods and CAD software for CNC cutting and press knives
· Detailed understanding of and the ability to interpret and create technical drawings
· Attend site to support contractors and customers on an ad-hoc basis.
· Provide support to the Technical Supervisor with the day-to-day operations of the Technical Department including responding to customer technical enquiries of varying complexity
· Be involved with leading the research and development of new and exciting products, including investigation work, reverse engineering, testing, product trials and chairing development meetings
· Ad hoc representation at commercial meetings, trade exhibitions and member trade association committees to provide technical input based on the commercial needs of the company and industry itself.
· An understanding of UK and European standards and Building Regulations and assisting the interpretation of the information to the relevant stakeholders.
Essential attributes:
· Background experience of AutoCAD Software
· Background experience of Solidworks
· Engineering Degree or similar
· Excellent verbal and written communication
· Customer-focussed with an ethical approach
· The ability to communicate with individuals at all levels and from diverse backgrounds, sectors and business types
· Strong IT skills to include Microsoft Office, AutoCAD and Solidworks
· The ability to read and produce technical drawings
· Motivated with a strong team working ethic
· Ability to prioritise workload and manage time effectively