As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies, and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage, and disseminate sourced intelligence, ensuring full compliance with company financial crime procedures and policies.
Responsibilities include:
* Receiving, triaging, and disseminating all sourced intelligence to protect the business from fraud risks, in line with department policies and procedures.
* Managing a fraud intelligence repository, including data input, quality control, retention, and disposal, in consultation with the Intelligence Manager.
* Conducting desktop research on suspect claims and policies, producing comprehensive intelligence and research reports.
* Identifying and referring suspect claims and policies to relevant teams using fraud databases and analytics tools.
* Producing witness statements on policy misrepresentation and non-disclosure, and giving evidence in court.
* Meeting agreed fraud KPIs and targets.
* Maintaining up-to-date knowledge of market counter-fraud activities and relevant legislation.
* Ensuring compliance with company financial crime procedures and submitting Suspicious Activity Reports as necessary.
* Analyzing fraud threats using multiple datasets, including Excel.
* Maintaining relationships with agencies such as the IFB, IFED, and IFIG.
* Adhering to regulatory requirements including TCF, DPA, and AML, and building internal and external relationships.
* Complying with health and safety policies and carrying out duties within the Claims and Fraud pillar to ensure departmental effectiveness.
* Scrutinizing large data sets, identifying statistics, and interpreting information.
* Problem-solving through critical thinking and creative solutions.
* Communicating findings clearly and concisely, collaborating with team members and other departments.
* Working flexibly, with a typical pattern of 4 days at home and 1 day in the office, with options to increase office presence.
Candidate requirements:
* Strong motor claims and policy experience.
* Experience handling fraud intelligence in the general insurance (motor) environment.
* Research and report writing skills.
* Knowledge of fraud intelligence handling practices and legislation.
* Understanding of motor insurance and FCA requirements including TCF.
* Excellent verbal and written communication skills, influencing and negotiating abilities.
* Organizational, time management, and prioritization skills.
* Analytical mindset with problem-solving skills.
* Customer service orientation.
* Numeracy and literacy skills.
* Proficiency in Microsoft Office, especially Excel.
* Report production skills.
Behaviors and attributes:
* Customer-focused and passionate about outcomes.
* Self-motivated, proactive, and enthusiastic.
* Flexible, positive attitude, aligned with company values.
* Detail-oriented with a sharp eye for accuracy.
* Team player with the ability to work independently.
* Confident in presenting complex information clearly.
* Driven to improve business processes and contribute to success.
Benefits include:
* Salary between £29,000 and £30,000 depending on experience.
* Monday to Friday schedule, no weekends.
* 25 days holiday plus bank holidays and an additional 'You' day.
* Supportive team environment.
* Discounts on car insurance.
* Dynamic and vibrant workplace.
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