Role Overview We are seeking an experienced Business Analyst with strong Insurance domain expertise, specifically with subject matter expertise in 2 of the 6 areas: Policy lifecycle Quote ? Bind ?Issue ? Renew ? Cancel) Claims management Pricing & Underwriting workflows Billing & Premium Accounting Risk assessment & compliance Regulatory frameworks (FCA, PRA, Lloyd's, etc) Key Responsibilities Business Analysis & Requirements Gathering Elicit, analyze, and document business and technical requirements; author clear user stories with acceptance criteria; define functional and non-functional requirements. Maintain traceability from requirements to test cases and releases; support prioritization and backlog refinement in Agile settings (Scrum/Kanban). Plan and support release activities including stakeholder communication, readiness, feedback capture, and post-release follow-up. 2. Process Mapping & Optimisation Map current-state and future-state processes using BPMN/Visio; identify bottlenecks, control gaps, and improvement opportunities. Partner with operations and technology to drive simplification, automation, and regulatory adherence across the value chain. 3. Data & Insights Analyse performance metrics, Work with data teams to ensure accurate metadata, reporting, and analytics across systems. Support decision-making with clear dashboards, business cases, and insights. 4. Technology & Systems Support Act as bridge between business SMEs and engineering/product teams across policy/claims platforms, underwriting workbench, billing, and CRM/finance systems. Conduct system evaluations, impact assessment, UAT, regression testing, and release validation; document outcomes and sign-offs. Awareness of DevOps toolchains and CI/CD workflows (e.g., Jira, Confluence; GitHub; Jenkins/Ansible; artifact and monitoring tools) to collaborate effectively with delivery teams. Jira Confluence GitHub Nexus/Sonatype Build and deployment tooling (CI/CD / Jenkins / Ansible) Monitoring & logging tools 5. Stakeholder Engagement Facilitate workshops and interviews; translate business objectives into actionable requirements and product increments. Provide regular updates to senior stakeholders; manage expectations and risks; escalate impediments promptly. Required Skills & Experience Essential 6-8 years of Business Analysis experience, predominantly within Insurance. Strong domain knowledge in at least two: Policy Lifecycle, Claims, Pricing & Underwriting, Billing & Premium Accounting, Risk/Compliance, UK Regulatory frameworks. Excellent communication, stakeholder management, and problem-solving skills. Competence defining objectives and guardrails for AI-enabled workflows and enabling access to structured/unstructured data (documents, emails, forms, images, policy data). Preferred Experience in process and digital transformation, workflow automation, and operating in global/matrixed organizations. Exposure to Agile delivery (Scrum/Kanban) and London Market practices (Lloyd's). Education Bachelor's degree in business, Finance, Economics, Information Systems, or MIS. Professional certifications preferred (e.g., Agile BA, Lean Six Sigma). Insurance credentials a plus: CII (Cert CII / Dip CII / ACII) and LMA courses for London Market roles. What We Offer Opportunity to contribute to transformative initiatives in a global environment. Collaboration with cross-functional teams driving innovation across the insurance value chain. Career growth within a dynamic, outcome-focused delivery model. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.