Summary
To provide effective administrative support within the Customer Services team. To work with a positive outlook, ready to support both the internal and external Customer Service / Sales teams and prioritise workload to ensure that the deadlines set are achieved.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday to Friday 8:30am-5pm
37 hours 30 minutes a week
Start date
Monday 17 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* To provide effective administrative support within the Customer Services team.
* To work with a positive outlook, ready to support both the internal and external Customer Service / Sales teams and prioritise workload to ensure that the deadlines set are achieved. The successful candidate will be required to be flexible in the role.
* Understand the nature of the business and the commercial implications of the sales / customer relationship.
Principal Accountabilities:
Sales Order Entry:
• Raise Sales Orders & Acknowledgements
• Complete 2nd stage Price Checks
• Raise Origination Sales Orders & Acknowledgements
• Add Origination Sales Order Numbers to Graphics Tracker
• Maintain Despatch Schedules / Issue MPS report to planning / CR
• Order bank maintenance – daily date change management / balance clearing
• General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives
Job Maintenance:
• Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS
• Run daily active jobs list – progress chase jobs through the factory
• Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action
• Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management
• Update graphics tracker with A Spec job numbers and live DTC’s
• Support with Outsource Process administration – copy works orders, print labels, create job packs etc
Specifications:
• K3 Development completion – specification writing, stocking UOM conversion etc whenever required
• Create SKU Converter / Upload to Syspro SKU post creation
• Supersession Completion – deactivate stock code
Reports:
• Preparation, clean up and circulation of weekly Aged Stock report
• Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process
• GDNI – Run weekly / checking for despatches not invoiced
• GDNI – Month end check, ensure all despatches are captured at COP on final working day
• Job Shortfall Report – populate & maintain for submission to planning
Support Functions:
• Provide holiday cover for both Administration and Customer Services team
• Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager
• Will occasionally be required to support in other, more specialist areas across the department once fully trained and able to do so e.g. internal trial management / stock sheet support
• Will occasionally be required to provide support in other areas of the business e.g. Provide cover for Reception / Studio dept.
Person Specification:
• Meticulous attention to detail
• Excellent communicator (written and verbal)
• Organised and calm under pressure
• Friendly, approachable and flexible – a team player
• Professional and smart appearance in provided Coveris uniform excluding Friday when dress down, please refer to office rules
• Proactive, positive, enthusiastic - demonstrates “can do” attitude
• Commercially aware
Qualifications and Experience
• Previous experience within a Customer Care environment preferred
• Able to demonstrate competent & efficient administration experience
• Computer literacy - MS Outlook, Word, PowerPoint, Excel is a must
• Excellent telephone manner required
Where you'll work
Heasandford Mill
Netherwood Road
Burnley
BB10 2EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURNLEY COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place at Burnley College 1 day per week, working to complete a Level 3 Business Administrator apprenticeship standard
Requirements
Essential qualifications
GCSE in:
Maths and English (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Team working
* Calm under pressure
* Friendly
* Approachable
* Flexible
* Professional
* Smart appearance
* Proactive
* Positive
* Enthusiastic
* Commercially aware