Customer Care Support Officer (Temporary)Location:Leeds, West Yorkshire
£24,000 per annum
Working Hours: 9:00 AM to 5:00 PM (Hybrid Role)
Contract:Temporary
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated
Customer Care Support Officer to join our team in Leeds.
In this role, you will play a crucial part in ensuring that our customers receive the best possible support.
Responsibilities:
1. Phone Liaison:
2. Issue Resolution:
Assist customers with resolving housing-related issues, including maintenance requests, rent enquiries, and general enquiries.
3. Documentation:
Maintain accurate records of customer interactions, ensuring all details are properly documented.
4. Collaboration:
Work closely with other team members, property managers, and external stakeholders to provide seamless customer support.
5. Problem-Solving:
Identify solutions to customer problems and escalateplex issues as needed.
Requirements:
6. Customer-Focused:
A genuine desire to help and support customers.
Excellent verbal and writtenmunication skills.
7. Adaptability:
Ability to work in a hybrid environment (partially remote, partially office-based).
8. Attention to Detail:
Precise record-keeping and documentation.
9. Positive Attitude:
A friendly and approachable demeanour
If you are interested in this role, please apply via the link or call Kelly West at Hays - 01132003725 #4547004 - Kelly West