About The Company OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role To lead in the delivery of the highest quality facilities management services to Hereford Shopping Centre. The main purpose of this role will be to oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all aspects of the asset meet and maintain statutory requirements and remain fully compliant. Key Responsibilities Take the lead on all operational matters pertaining to the portfolio, ensuring that the highest operational standards are maintained Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers Regularly review operational processes and procedures to ensure both compliance and best practice are maintained Ensure all equipment is kept serviceable and fully maintained in line with manufacturers recommendations Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required Take the lead with the drafting of service charge budgets Undertake assisted viewings of vacant units, either unaccompanied or in collaboration with leasing agents. Oversee the fit our process pertaining to vacant retail units, liaising with internal and external experts as appropriate and ensuring that all fit outs are delivered to the highest possible standards To ensure 100% compliance with all health and safety documentation Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community What You Will Need Experience of delivering high quality FM services in a customer focused, complex and demanding environment Robust technical background and practical experience of both hard and soft services The ability to communicate effectively with a wide range of colleagues at all levels and with external stakeholders and contractors Knowledge of health and safety regulations and best practice affecting site management. Qualified to IOSH level Flexibility and adaptability to changing business requirements The ability to deliver value and operate within set budgets Experience of multi-site facilities management Full UK driving licence and access to own vehicle Desirable skills Experience of working in retail or leisure BIFM qualification or equivalent. NEBOSH qualification How To Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.