Job Summary:
We are seeking a friendly, outgoing, customer-focused Retail Assistant to join our dessert kiosk team at Metro Centre Mall in Gateshead. The ideal candidate will have a passion for food and a knack for engaging customers in a busy retail environment. As a Retail Assistant, you will be responsible for delivering exceptional service, promoting our delicious dessert offerings, and ensuring the smooth operation of the kiosk.
Key Responsibilities:
* Customer Service: Greet customers warmly and assist them in selecting dessert items based on their preferences and dietary requirements.
* Product Knowledge: Maintain in-depth knowledge of the menu, ingredients, and special promotions to inform and educate customers.
* Sales: Upsell additional items, encourage repeat business, and strive to meet or exceed daily sales targets.
* Order Taking & Payment Handling: Accurately process orders and handle cash, credit, and mobile payment transactions.
* Kiosk Maintenance: Keep the dessert kiosk clean and organized, ensuring that all items are stocked and presented attractively.
* Team Collaboration: Work closely with other team members to ensure efficient service, smooth operations, and effective communication during busy periods.
* Inventory Management: Help with inventory checks, ensure the proper rotation of stock, and notify the supervisor when supplies are running low.
* Health & Safety: Adhere to health and safety guidelines, including food safety, sanitation, and hygiene standards.
* Customer Feedback: Address customer concerns or complaints professionally and work to resolve any issues promptly.
* Promotions & Marketing: Participate in promotional activities or campaigns and help attract new customers to the kiosk.
* Dependability: Reliable and punctual with a strong work ethic.
Qualifications:
* Previous experience in retail, customer service, or food service is a plus (Relevant training will be provided)
* Strong communication skills and the ability to build rapport with customers.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* Basic math skills for handling cash and processing transactions.
* Knowledge or interest in desserts, particularly those served at the kiosk.
* Positive attitude, professional demeanor, and a passion for providing excellent customer service.
* Flexibility to work various shifts, including weekends and holidays.
Physical Requirements:
* Ability to stand for long periods of time.
* Ability to lift heavy stuff (e.g., for stock replenishment).
* Comfortable working in a busy, customer-facing environment.
Benefits:
* Competitive hourly wage or salary.
* Employee discounts on desserts.
* Opportunity for career growth and advancement within the company.
* Flexible work hours.
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail sales: 1 year (required)
If you are a motivated individual with a love for desserts and a strong customer service mindset, we would love to have you as part of our team Apply today to start your career in a fun and dynamic environment.
Job Types: Part-time, Zero hours contract
Pay: £12.21-£12.23 per hour
Benefits:
* Free parking
* On-site parking
Application question(s):
* Are you available immediately to start work ?
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail sales: 1 year (preferred)
* customer service: 1 year (preferred)
Work Location: In person