Payment Support Advisor £25,262.07 pro-rata (FTE £33,300) 27.5 hours (Monday - Friday 9am 2.30pm) Permanent, part time Hybrid with a weekly presence in our Milton Keynes, Rushden,Peterboroughor Boston offices. Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor atAmplius,youllwork with customers to manage rent, sort out payments, and find solutions that work for them.Youllprovide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure. Snapshot of your role Manage rent and other customer accounts,monitoringarrears and takingtimelyaction to minimise debt Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisations income priorities Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed Maintainaccuratecase notes and records in housing management systems, ensuring all interactions are logged correctly Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management Whatwerelooking for Experience in a customer-facing role, ideally within rent or income recovery, credit control, or financial support Proven ability to manage arrears and negotiate sustainable payment arrangements with customers Experience supporting customers experiencing financial difficulty, with an understanding of vulnerability and tenancy sustainment Strong communicationskills, with confidence handling sensitive and challenging conversations by phone and in writing Good knowledge of income recovery processes, early arrears management, and welfare benefits relevant to social housing Highly organised, with sound judgement, attention to detail, and experiencemaintainingaccuraterecords on CRM or housing systems Proficient IT skills and the ability to work proactively, independently, and collaboratively, with a commitment to learning and development Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence. Closing: 22 February Phone screening: 26 February Interviews: 4 March