Job summary We are seeking motivated staff who are ready to take their next step or broaden their skills through a secondment opportunity. This role is ideal for individuals looking to extend their experience, develop new capabilities, and contribute in a dynamic environment. Are you highly organised, digitally confident, and driven to make a difference to patient care? We are looking for a proactive Tele-dermatology Administration Officer to support our fast-paced Skin USC Tele-dermatology service. Working within the Dermatology team and reporting to the Directorate Support Officer, you will provide essential administrative support to ensure the smooth running of virtual clinics. You will collaborate closely with clinicians, cancer services, booking teams, and community providers to maximise clinic capacity, maintain accurate patient records, and support timely diagnosis and treatment. You will be a key point of contact for GPs, patients, and internal teams, ensuring clear, professional, and compassionate communication at all times. We politely ask that previous applicants do not reapply Main duties of the job To provide a comprehensive range ofadministrative support to enable efficient Tele-Dermatology referral co-ordination. To ensure quality standards and KPI targetsare always met to deliver excellent patient care. About us Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond. The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them. We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do. Being open and honest Ensuring people feel cared for Showing respect to everyone We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System. We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer. DBS Checks and Costs Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs. Job description Job responsibilities Monitorthe Electronic Patient Record list in collaboration with insourcingprovider/Trust dermatology team Ensureall GP referrals and accompanying photographs are uploaded to the CLIP systemin advance of the patients appointment Accuratelyinput assessment outcomes into PAS, ensuring all entries are submittedcorrectly and within the required timeframe Maximisethe use of the Tele-Dermatology virtual clinic assessments, ensuring fullcapacity is utilised efficiently Uploadand print assessment documents and patient letters via Bluespier in preparationfor distribution Printand include clinician-highlighted leaflets with patient correspondence asappropriate Collaborateclosely with the Directorate to ensure accurate data analysis that aligns withKPI requirements and supports performance monitoring Collaborateclosely with DMT, Cancer Services, Central Booking Services, and DermatologyCommunity Provider Providesupport and respond to feedback from patients, GPs, and all relevantstakeholders Prepareand submit weekly progress reports on the new service Carryout additional duties as required to support the Dermatology Department Completethe Inter-Provider Transfer paperwork Toensure patients are added to the waiting lists correctly and all relevantfields are completed correctly on PAS Toensure adherence to the Trusts Patient Access policy Toadhere to information governance policy i.e. always maintaining patientconfidentiality Toset up and maintain a work schedule that ensures all work is prioritised anddelivered within the required timescales each week Usemultiple computer systems as required Toensure that letter, telephone and face to face communication with patients,colleagues and managers is professional, timely and in line with Trust policiesand procedures Torespond to any queries and complaints from patients, managers or cliniciansensuring that any serious issues are escalated to the appropriate manager Toliaise with medical secretaries, clinicians, directorate staff, GPs andadministrative staff where and if necessary Torespond to enquiries from GPs, other Health Service personnel, patients andrelatives Toensure all policies and procedures are adhered to and training undertaken asrequired Toensure that general administrative work associated with booking procedures andwaiting lists is undertaken according to the expected medical records standards Toparticipate in the collection and transmission of information to enable theDirectorate to meet its objectives. Toparticipate in the introduction and use of IT and to provide IT support tocolleagues. Work independently and manage ownwork area within the team. Ensure good professional workingrelationships with all other agencies, professionals, colleagues and the publicwho contact the department. Show a flexible approach in achanging, demanding environment which has an unpredictable workload Tocover, as is practical, Medical Secretary colleagues To participate in the use of PAS systems toestablish patient information is kept as accurate as possible and producepatient documentation as required. Toundertake any other duties as may be required as appropriate by the Consultantor the Directorate Management Team in accordance with the needs of the service. Job description Job responsibilities Monitorthe Electronic Patient Record list in collaboration with insourcingprovider/Trust dermatology team Ensureall GP referrals and accompanying photographs are uploaded to the CLIP systemin advance of the patients appointment Accuratelyinput assessment outcomes into PAS, ensuring all entries are submittedcorrectly and within the required timeframe Maximisethe use of the Tele-Dermatology virtual clinic assessments, ensuring fullcapacity is utilised efficiently Uploadand print assessment documents and patient letters via Bluespier in preparationfor distribution Printand include clinician-highlighted leaflets with patient correspondence asappropriate Collaborateclosely with the Directorate to ensure accurate data analysis that aligns withKPI requirements and supports performance monitoring Collaborateclosely with DMT, Cancer Services, Central Booking Services, and DermatologyCommunity Provider Providesupport and respond to feedback from patients, GPs, and all relevantstakeholders Prepareand submit weekly progress reports on the new service Carryout additional duties as required to support the Dermatology Department Completethe Inter-Provider Transfer paperwork Toensure patients are added to the waiting lists correctly and all relevantfields are completed correctly on PAS Toensure adherence to the Trusts Patient Access policy Toadhere to information governance policy i.e. always maintaining patientconfidentiality Toset up and maintain a work schedule that ensures all work is prioritised anddelivered within the required timescales each week Usemultiple computer systems as required Toensure that letter, telephone and face to face communication with patients,colleagues and managers is professional, timely and in line with Trust policiesand procedures Torespond to any queries and complaints from patients, managers or cliniciansensuring that any serious issues are escalated to the appropriate manager Toliaise with medical secretaries, clinicians, directorate staff, GPs andadministrative staff where and if necessary Torespond to enquiries from GPs, other Health Service personnel, patients andrelatives Toensure all policies and procedures are adhered to and training undertaken asrequired Toensure that general administrative work associated with booking procedures andwaiting lists is undertaken according to the expected medical records standards Toparticipate in the collection and transmission of information to enable theDirectorate to meet its objectives. Toparticipate in the introduction and use of IT and to provide IT support tocolleagues. Work independently and manage ownwork area within the team. Ensure good professional workingrelationships with all other agencies, professionals, colleagues and the publicwho contact the department. Show a flexible approach in achanging, demanding environment which has an unpredictable workload Tocover, as is practical, Medical Secretary colleagues To participate in the use of PAS systems toestablish patient information is kept as accurate as possible and producepatient documentation as required. Toundertake any other duties as may be required as appropriate by the Consultantor the Directorate Management Team in accordance with the needs of the service. Person Specification Personal Qualities Essential Able to work in demanding conditions where there is a high volume of activity Accurate and attention to detail Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices Flexible and adaptable Able to organise and prioritise workloads Willing to work flexible hours Qualifications Essential GCSE English and Maths at Grade C or above, or equivalent Working knowledge of Microsoft Office packages i.e. Word, Excel, PowerPoint and Outlook Knowledge of administrative procedures, including specialised IT systems (knowledge acquired through formal training, NVQ Level 3 or equivalent experience Skills / Knowledge Essential Self-reliant, ability to work independently and as part of a team Good computer skills Working knowledge of Microsoft Office Good telephone skills Excellent verbal and written communication skills Good organisational skills Ability to work accurately and methodically. Flexible approach to duties and take on new tasks. Ability to work under pressure and of a of a team in a demanding environment to deliver challenging timescales Experience Essential Previous Administrator / hospital experience Previous Public Services experience Previous experience working in a busy office Previous experience of dealing with members of the public Experience of working as part of a team Desirable Knowledge of NHS systems Working knowledge of Oasis / PAS / Bluespier / CLIP Knowledge of patient pathways and Patient Access Policy Person Specification Personal Qualities Essential Able to work in demanding conditions where there is a high volume of activity Accurate and attention to detail Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices Flexible and adaptable Able to organise and prioritise workloads Willing to work flexible hours Qualifications Essential GCSE English and Maths at Grade C or above, or equivalent Working knowledge of Microsoft Office packages i.e. Word, Excel, PowerPoint and Outlook Knowledge of administrative procedures, including specialised IT systems (knowledge acquired through formal training, NVQ Level 3 or equivalent experience Skills / Knowledge Essential Self-reliant, ability to work independently and as part of a team Good computer skills Working knowledge of Microsoft Office Good telephone skills Excellent verbal and written communication skills Good organisational skills Ability to work accurately and methodically. Flexible approach to duties and take on new tasks. Ability to work under pressure and of a of a team in a demanding environment to deliver challenging timescales Experience Essential Previous Administrator / hospital experience Previous Public Services experience Previous experience working in a busy office Previous experience of dealing with members of the public Experience of working as part of a team Desirable Knowledge of NHS systems Working knowledge of Oasis / PAS / Bluespier / CLIP Knowledge of patient pathways and Patient Access Policy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD United Kingdom Employer's website