IT Support Specialist
hackajob Accrington, England, United Kingdom
1 week ago Be among the first 25 applicants
hackajob is collaborating with Frasers Group to connect them with exceptional tech professionals for this role.
As the primary IT support professional at our Accrington Office, you'll also extend your expertise to our other locations as required. This hands‑on role involves providing face‑to‑face IT support, resolving technical incidents promptly via our ITSM tool, and ensuring smooth IT operations.
Your Responsibilities Will Include
* Diagnosing and resolving IT issues efficiently while delivering exceptional service
* Managing, configuring, and preparing hardware and software installations
* Maintaining and creating technical documentation to share with the team
This role is based at our Accrington office, Monday to Friday, with shift work as required.
Qualifications
What We're Looking For:
Essential Qualifications
* At least 1 year of experience in IT support
* COMPTIA A+/N+ or equivalent certifications
* Strong problem‑solving skills with a proactive approach
* Excellent communication skills, with the ability to collaborate effectively at all levels
* Friendly, approachable, and customer‑focused attitude
* Experience providing face‑to‑face IT support
Desirable Skills (Training Provided)
* Hardware configuration and installation
* SQL query language
* Active Directory, Group Policy, DNS, and DHCP
* Cisco networking systems
* Windows desktop and server operating systems
* Virtualisation technologies (e.g., Hyper‑V)
If you're passionate about delivering IT support excellence and growing your technical skills, we would love to hear from you!
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
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