IT Support Technician
Working Hours: 9.00am 5.30pm Monday Friday
Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area
Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership
The Company
Speak Digital is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, we ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex.
We re now expanding and looking for someone to join our helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of our support team.
We re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Our clients choose us because we deliver tailored solutions and personal service that larger providers can t match.
The Role
When on-site with our client you will be the first point of contact for IT queries.
* Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.).
* Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
* Managing user accounts, permissions, and password resets.
* Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly.
* Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers).
* Using Intune and Apple Business Manager to manage and deploy devices.
* Procuring IT equipment and maintaining the asset inventory.
* Supporting employee onboarding and offboarding.
* Escalating complex issues to our helpdesk team or other vendors.
* Logging and managing support tickets to ensure SLAs are met.
When working remotely, you ll be part of our helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed.
What we are looking for
* Strong knowledge of macOS and Windows.
* Experience with iPhone and Android mobile phones / tablets.
* Confident supporting hardware and peripherals (including printers).
* Good understanding of networking basics.
* Excellent communication and customer service skills.
Nice to have
* Hands-on experience with Microsoft 365 admin.
* Familiarity with Intune and Apple Business Manager.
* IT certifications (CompTIA, Microsoft, ITIL).
* Experience with ticketing systems and remote support tools.
* Knowledge of IT asset management processes.
* Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms).
Personal Attributes
* Patient, understanding and calm under pressure
* Hard working, honest and responsible
* A team player
* Keen to learn and happy to accept feedback
* Good time-keeping and the ability to multi-task and prioritise work-load
* Adaptable and willing to contribute where needed
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