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General manager — fast-growing fermented foods producer (operations)

Ipswich
The Urban Fermentery
General manager
Posted: 16 August
Offer description

Location: Suffolk (factory is in Stowmarket, easily commutable from Ipswich, Bury St Edmunds, Norwich, and Colchester).

The role (what you’ll own)

Production & Scheduling

* Convert demand (single major customer + smaller accounts) into a 14 day run plan across three SKUs
* Manage capacity, shifts, changeovers, and labour planning; keep OTIF > 98%.

Supply Chain & Inventory

* Own raw & packaging procurement, supplier performance, and MRP/MPS cadence.
* Control stock accuracy (cold & dry stores), set reorder points, reduce waste.

People & Safety

* Lead a growing team of operators and line leads; hiring, onboarding, training, and rota.
* Champion H&S (risk assessments, SOPs, incident follow-up); IOSH/NEBOSH mindset.

Continuous Improvement & Capex

* Kaizen the shop-floor: yields, changeover time, labour productivity, giveaway.
* Build the case for pack-line upgrades and execute capex projects.

Systems

* Take us from smart spreadsheets → MRP-light (e.g., barcoding, lot tracking, simple WIP).
* Create visible dashboards: OTIF, yield %, scrap, inventory turns, batch right-first-time.

Not in scope: Sales ownership, pricing, customer acquisition, or financial reporting/FP&A (you’ll partner with those leads).

What success looks like (6–12 months)

* A stable 14 day rhythm across all three products with ≥98% OTIF.
* First-time pass on major-retailer audit; zero criticals.
* Inventory accuracy ≥ 98% and ingredient waste cut by 20%+.
* MRP-light live (PO dates auto-calculated, forward/ backward trace in one click).
* Engaged team: clear SOPs, daily stand-ups, and a safe, calm floor.

You’ll be great at this if you have

* 5+ years in operations/plant management within food & beverage (chilled or fermented a bonus).
* Hands-on experience with HACCP, retailer audits (BRCGS/IFS), and CCP management.
* Proven leadership of 10–30 production staff across shifts.
* Comfort moving from Google Sheets to MRP/ERP-light; data-driven, KPI-literate.
* Practical process improvement chops (Lean/6σ toolset—no buzzwords, real results).
* Calm under pressure; bias for action; sleeves rolled up.

Nice to have: HACCP L3/4, IOSH Managing Safely, experience with fermentation/pickling, basic maintenance coordination, barcoding/WMS exposure.

Why join us

* Real ownership of the factory end-to-end during a high-growth inflection.
* Backing of a major UK retail partner; tangible impact on everyday consumers.
* Career growth—build the function, the team, and your remit as we scale.
* Competitive salary + performance bonus; kit and training you actually need.

How to apply

Send your CV and a short note on a factory improvement you’re proud of to: nicola@theurbanfermentery.com.

Please include availability and earliest start date in your email.

We’re an equal-opportunity employer. We welcome applicants from all backgrounds and experiences.

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