Description
LOCATION: Hounslow
HOURS: 40 per week
SHIFT PATTERN: Monday to Friday
SALARY: Competitive
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ROLE OVERVIEW AND PURPOSE
The successful candidate will play a pivotal role in managing the contract support team on the London Fire Brigade contract. This includes covering staff sickness, conducting WIP reviews with contract support staff, Handling of cost referrals for works exceeding the comprehensive threshold, managing work order billing, raise purchase orders and overseeing all administration tasks.
The candidate must demonstrate the ability to manage their workload effectively, resolve day-to-day financial and operational challenges, and ensure that quotes are completed within the required Key Performance Indicator (KPI) timeframes.
Additional responsibilities include preparing and presenting contract data for client meetings, taking minutes during these meetings, and collaborating with In-house teams and External providers. The role requires fostering strong customer relationships, particularly with the London Fire Brigade team, and providing support as directed by the line manager.
KEY RESPONSIBILITIES
* Line management of Contract Support staff.
* Manage Works in Progress (WIP) efficiently and coordinate with the ABM Finance team.
* Conduct client WIP meetings.
* Prepare cost referrals for billing and invoicing completed work orders.
* Issue purchase orders to subcontractors for remedial and reactive work orders, as well as quotations.
* Assign and coordinate subcontractor attendance, ensuring confirmation of site visits.
* Compile data and prepare presentation materials for monthly client meetings.
REQUIRED SKILLS AND EXPERIENCE
* Leadership skills.
* Advanced IT skills, including MS Office Suite (Excel, PowerPoint), Experience in CAFM systems.
* Excellent communication skills, with a client-facing approach.