Salary: £40,000 - 70,000 per year Requirements: Proven experience delivering training and enablement on ServiceNow platforms (essential) Strong instructional design capability, with experience creating digital and video-based learning content Excellent written and visual communication skills, with the ability to simplify complex technical concepts Experience supporting user adoption in large or complex organisations Comfortable working in agile environments and adapting content quickly to changing system configurations Strong stakeholder management skills, able to work across technical, operational and change teams Experience with learning tools, video creation or digital learning platforms (e.g. Camtasia, Articulate, WalkMe or similar) Understanding of IT service management (ITSM) or enterprise service management concepts Experience working within government, defence or highly regulated environments (desirable) Responsibilities: Design and produce high-quality learning content that accelerates end-user adoption of the ServiceNow Business Services Portal Create engaging short-form training videos, quick-start guides, and digital learning assets tailored to different user groups Develop train the trainer materials to enable product teams and business champions to deliver consistent training Translate complex ServiceNow workflows and processes into clear, simple and intuitive learning experiences Work closely with product owners, service operations, support teams and change/comms to ensure training aligns with live functionality Collaborate within an agile delivery environment, iterating training content in line with evolving configurations and sprint releases Ensure learning materials are accessible, user-centred and aligned to organisational standards and compliance requirements Gather feedback and usage data to continuously improve training effectiveness and user experience Technologies: Support ITSM ServiceNow DevOps Security More: We are a leading IT consultancy and digital transformation organization operating within the UK defence and government sector. We offer the opportunity to work in a hybrid/remote environment with occasional travel to London. This role will enable you to design and develop engaging enablement content that drives user adoption and capability across the organization. last updated 7 week of 2026