Digital Support Officer
Hybrid working contract, 37 hours per week, Permanent. Located in Tamworth, Staffordshire.
We are looking for a Digital Support Officer who will focus on building, testing, deploying and supporting digital solutions within the Netcall suite of products. This role is for you if you enjoy building, configuring, testing and deploying low‑code digital solutions, creating training materials and documentation, troubleshooting system issues, and driving continuous improvement.
Responsibilities
* Build and configure digital solutions from clearly defined requirements.
* Work hands‑on with systems to build customer forms, case management workflows and contact centre functionality.
* Test, fix and deploy solutions, including UAT, support and go‑live readiness.
* Follow agreed designs and specifications, deliver on time and accurately.
* Create clear training materials and user guidance.
* Troubleshoot system issues and work with teams and suppliers to resolve them.
* Support continuous improvement by implementing approved change control.
Qualifications
* Excellent organisational and data management skills, ability to manage multiple pieces of work simultaneously.
* Proven experience building, configuring and testing digital solutions using a low‑code platform, ideally Netcall.
* Ability to follow requirements closely and deliver solutions to agreed specifications.
* Strong analytical and problem‑solving skills.
* Highly developed interpersonal skills to work effectively with colleagues, users and suppliers.
* Excellent ICT and GDPR awareness.
Benefits
Flexible working, non‑contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees where applicable.
Equal Opportunities
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes to support individuals who meet all essential criteria: the Disability Committed Employer scheme and the Veterans Guaranteed interview scheme.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. DBS checks are required for relevant posts.
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