We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team that delivers exceptional customer service. You will support the People & Service Manager in developing the team, maintaining visual and operational standards, and driving conversion, sales, and KPIs.
For a detailed overview of this role, please refer to the attached job description at the bottom of this advert.
About The Role
What You'll Be Doing
* Consistently deliver excellent service and role model this throughout the store team.
* Create a diverse and inclusive environment where all team members feel valued.
* Promote wellbeing in store by being a direct line of communication for the team.
* Confidently duty manage all store operations, including product and stock management.
* Support the People & Service Manager in delivering the best customer journey across all areas.
* Empower the team to prioritize customer experience in decision-making.
* Understand and utilize commercial tools to drive store actions.
* Take responsibility for store KPIs, including sales, stock loss, payroll, conversion, and customer feedback.
* Support store compliance with health & safety standards.
* Develop a motivated and engaged team that feels valued and recognized.
You'll Be Perfect If
* You have retail experience, preferably in a supervisory role.
* You are passionate about fashion and aware of current trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* Most importantly, you love our products and aim to create the best customer journey.
Things To Consider
* This is a fast-paced role requiring adaptability and multitasking.
* Analyzing customer feedback and sales data is crucial for improvement.
* Managing a diverse team requires strong emotional intelligence.
* The role involves hands-on tasks like managing floor resets and stock replenishment.
* Weekend work and seasonal hours are expected.
* Strong time management skills are necessary to meet deadlines.
* Fostering a positive team culture is essential for a healthy work environment.
This Is For You
Join our diverse, talented team at River Island and start your career journey with us. We offer progression opportunities and a supportive work environment.
What We Can Offer
* Generous staff discount and uniform allowance.
* Benefits through Reward Gateway, including discounts and wellbeing support.
* Supportive initiatives like Kindness Cupboards and collaboration with the Retail Trust.
* Family support, including enhanced maternity, paternity, adoption, and fertility benefits.
* Give as you earn scheme, annual Giver Island day, and matched funding.
* Upskilling and qualification support.
* Bonus scheme and private pension plan.
* Paid holiday entitlement, with options to purchase additional days.
Keeping You Safe
We are committed to safeguarding our employees and promoting British Values. We welcome applications from diverse backgrounds and consider flexible working requests where possible.
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