Duty Manager
Weekends and Holidays I Full Time I Pay is DoE
We are currently recruiting for a Duty Manager at Hobbledown West London.
The Escapade Group owns and operates five visitor attractions within the M25 and one in Ilfracombe, Devon. We welcome over 1 million people a year through our doors and host over 3000 birthday parties a year. We are a young company and have further plans for growth over the next few years.
About the Role
As the Department Manager you will take on the role of both heading a department and the Team within it are meeting the standards and expectations we strive towards.
You will also be expected to fulfill the role of a Duty Manager, taking it in turns with other Department Managers, you will ensure the Attraction is run smoothly and efficiently on a day to day basis. With a focus on the visitor experience and in particular the efficient running of birthday parties. The Duty Manager will also be very Health and Safety conscious and aware to ensure a safe environment for all employees, visitors and animals are all fundamental elements of the role.
This position will play a key role in handling visitor feedback and issues. As well as dealing with visitor feedback on a day to day basis, this role will also drive continuous improvement and address any themes and trends in relation to feedback whilst delivering the best visitor experience possible. You will ensure the team you are running are up to date with their training, observations and any Performance issues to be addressed directly through yourself.
Based in Hounslow, this is a full-time position and will include weekends. The salary for this role is dependant on experience, plus team benefits.
About the Person
We are looking for a strong Duty Manager who is:
* A "hands on" people manager who leads by example
* Passionate about delivering the best visitor experience
* Able to respond to visitor feedback and issues and ensure a positive outcome
* Resilient and tenacious
* Dynamic, creative and solutions focussed
* Very organised, structured and always striving for excellence and continuous improvement
* Well presented, confident and outgoing
* Comfortable working in a very fast paced environment
* Focussed on health and safety, employee engagement, the visitor experience, and cleanliness
* Previous experience of working in a visitor attraction/venue is highly attractive
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
We are currently accepting applications and plan to hold interviews in September 2025.
Recruitment Agencies
Please note, we are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV's and/or candidate profiles and are, therefore, unable to consider these.