IBM Consulting’s Delivery Centers bring local skills and technical expertise to help public and private sector clients worldwide. In this role, you will focus on ServiceNow platform implementation, delivering configuration, maintenance, and strategic guidance.
Benefits
* Training opportunities from classroom to e-learning, mentoring, coaching and industry‑certified courses.
* Frequent promotion opportunities and regular performance check‑points.
* Diversity & Inclusion supports and employee champion teams.
* Flexible working options, sabbatical programmes and paid parental leave.
* Holiday allowance of 25 days plus public holidays, private medical, dental & optical cover, online shopping discounts, Employee Assistance Program, life assurance and group pension with 5% of base salary contributed monthly.
Responsibilities
* Lead development of ServiceNow strategy aligned with ITIL processes and business value.
* Prepare cost‑benefit models and contribute to solution design, effort estimation and costing.
* Configure and maintain ServiceNow modules – ITSM, ITOM, Incident, Problem, Change and Release Management.
* Deliver training and support to clients for smooth transition.
* Collaborate with internal teams and external partners to coordinate deployment.
Required technical and professional expertise
* Extensive experience in ServiceNow development, configuration and customization; certified ServiceNow Architect and Professional.
* Proven track record implementing ServiceNow processes and best practices.
* Strong knowledge of ITOM, ITSM, IRM or HRSD features.
* Excellent communication, leadership and interpersonal skills.
* Ability to work independently and manage multiple projects simultaneously.
Preferred technical and professional experience
* Knowledge of web technologies (XML, HTML, Web Services) and LDAP, VPN, SSL.
* Experience with Agile, Scrum, DevOps practices and tools.
* Understanding of cloud platforms – AWS, Azure, Google Cloud.
Required education: None.
Preferred education: Bachelor’s Degree.
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NVS) may apply.
IBM is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law.
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