Location: Guildford, Surrey (cross site working)
Salary: £30,273 per annum WTE
Application Deadline: Friday, May 29, 2026
Job Profile: Job Profile document
Job Summary
Patient and Family Advisor
Hours: 37.5 hours, worked Monday – Friday
Base Location: Guildford, Surrey
Are you looking for a job where you can make a real difference? At Phyllis Tuckwell, we pride ourselves on offering exceptional care to our patients and their families and carers.
Phyllis Tuckwell is seeking to appoint an experienced Patient and Family Advisor to join our Patient and Family Services team. This role will be based across our Farnham and Guildford sites and will also involve working within the community. You will provide emotional, social and practical support to patients under the care of the hospice who are living with life‑limiting illnesses, as well as to their families.
If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.
About You
* Have relevant experience of working within hospice/hospital/clinical/social setting
* Demonstrate experience of working with adults and families affected by life‑limiting or terminal illness
* Be skilled in undertaking holistic assessments that address physical, emotional, social, spiritual and practical needs
* Have an understanding of safeguarding legislation
* Be able to work independently and as part of a busy team
* Work across the Farnham and Guildford sites as well as visits in the community
For a full list of essential requirements, please refer to the job description and person specification document.
About Us
We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North‑East Hampshire.
Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Patient and Family Services staff are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.
The impact of our services on the lives of our patients and their families can be read about here:
https://www.pth.org.uk/our-care/helpful-information/patient-stories/
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer
Excellent Benefits
* Six weeks paid holiday plus public holidays
* Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
* Health Cash Plan Scheme
* Employee Assistance Programme
* Staff Benefit Scheme
* Blue Light Discount Card
Excellent Career Development
* Access to learning and professional development opportunities (we have an on‑site education team)
A Great Place to Work
* Equal Opportunities employer
* Flexible hours and flexible working
* Supportive colleagues
* Clinical supervision and support
* 97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
Contact Information
* Maria Abellan, Patient, Family and Carer Manager, and Safeguarding Lead – 01252 729444 or maria.abellan@pth.org.uk
* Caroline Baker, Team Leader – 01252 729416 or caroline.baker@pth.pth.org.uk
If you are unable to apply on‑line or have any questions about the recruitment process, contact HR on 01252 729408 or email: recruitment@pth.org.uk.
Closing date for receipt of applications: Friday 29 May 2026
Interviews will be held between: 8 – 12 June 2026
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
This post is subject to an Enhanced Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
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