Description
You must submit a supporting statement with your application, without this, your application will not be shortlisted. You can only upload one document so you will need to include this into the same document as your CV.
* Pure
* REMAS
* Electronic Lab Notebook
Application Deadline: 11 March 2026
Department: IT Services
Location: Newquay, Cornwall, UK
Overview of the role
This role reports to the Research Admin Service Lead and works as part of the wider Enterprise Systems team within IT Services. Working with technical and non-technical teams the role will provide support for the Research Admin applications in use in the University. These include but are not limited to:
* Pure
* Worktribe
* REMAS
* Inteum (Minuet)
* Electronic Lab Notebook
The role will provide support in ongoing maintenance and ticket resolution for the Research Admin applications. Some travel may be required for meetings and training (predominantly between Quintrell Downs in Cornwall and university campuses in London). Main objectives will be:
* Monitoring of data and interfaces up and downstream
* Incident resolution
* Problem resolution
* Availability management
* Capacity management
* Vendor liaison
Accountabilities
* Monitor availability of all systems and resolve issues when they occur
* Manage incoming incidents to ensure they are resolved within the defined Service Levels
* Take a proactive attitude to problem management
* Ensure interfaces between systems work in a timely manner and to specification
* Attend meetings to ensure Research Admin applications are adhering to Service Product Strategies
* Document any change requests so they can be represented at the CAB
* Prepare and maintain any documentation pertaining to Research Admin applications
* Support other team members, both in the Research Admin team and the wider Enterprise Systems team as a whole
* Carry out other tasks as agreed with the Research Admin Service Lead and Head of Enterprise Systems
Key Skills & Experience Required
Key skills and experience required
(E) – Essential
(D) – Desired
* Working knowledge of Research Admin applications (E)
* Experience of supporting Research Admin applications in an education environment (E)
* Comfortable talking through technical and non-technical aspects of Research Admin applications (E)
* Experience of supporting systems at an enterprise level (E)
* Strong ITSM principles and knowledge (D)
* Experience of working in the cloud and on premise (E)
* Ability to identify and manage own priorities (E)
* Innovative and proactive approach to work (E)
* Knowledge of the REF process (D)
* Knowledge of other upstream / downstream systems (PXD etc) (D)
* Experience of migrating applications to the cloud (D)
* Knowledge of data, information and systems (D)
* Principles of SSIS / stored procedures (D)
Employee Benefits
* Hybrid Working - Minimum of 5 days per month in the office
* 10% Performance related bonus
* 30 Days holiday and maximum of 8 public holidays (pro‑rata)
* Sick pay
* 4 Discretionary Christmas Closure Days
* Contributory pension scheme
* Life Assurance cover
* Service time - 3 Volunteer days per year
* Free onsite parking & Bike racks
* Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
* Student Discount (access to Totum, Unidays & Student Beans)
* CycleScheme
* TechScheme
* Opportunities for formal training and professional certification
* Free access to Linkedin Learning
* Free access to Future Learn short courses
* Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed. This is in line with King's College London (KCL).
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