Job Description
We deliver progress. What you’ll do and how you will make an impact.
As the Senior Product Manager for Customer Propositions, you will be at the forefront of transforming our offering. You will lead the architectural and logical transformation of how we offer services, owning the "in-life" logic that governs how customer status changes trigger tariff adjustments and bespoke service bundles.
Your responsibilities will include:
1. Lead the development of the CPQ "In-Life" engine, building the complex rule sets that govern how a customer’s bundle evolves after joining.
2. Transition the business from a static model to a highly segmented, dynamic offering leveraging datasets like broadband availability and energy info.
3. Design and implement automated "trigger" logic where changes in customer status (. activating a mobile SIM) instantly recalculate and adjust tariffs.
4. Optimise cross-sell and retention efforts by building decisioning tools that use "in-life" data points to determine the right offer at the right time.
5. Drive the design process for complex features, solving deep-seated user pain points across multiple engineering teams.
6. Set and track domain-wide KPIs and OKRs, managing trade-offs for business goals and presenting strategic recommendations to executive leadership.
We work together. Your team and the people you will work with...
You will lead a high-impact, cross-functional squad at the heart of UW's transformation. You will collaborate closely with other Product Managers, Engineering and Data teams to remove dependencies and align on a domain-wide strategy. Your team's purpose is to shift UW from a "one-size-fits-all" model to a dynamic, data-driven experience where every customer receives a bespoke bundle of features, pricing, and discounts tailored to their household needs.
Qualifications
To thrive in this role, your technical toolkit and experience should include:
7. Technical Mastery: Proven experience buildingdata products or decisioning engines and working with complex rule sets, specifically within Configure Price Quote (CPQ) functionality.
8. Data-Driven:with the ability to build automated decisioning logic that ingests large datasets. You’ll design complex A/B tests, establish robust data governance, and develop models that inform strategic investment choices.
9. Strategic Impact: A track record of owning multi-squad roadmaps and making high-stakes, non-reversible strategic decisions.
10. Advanced commercial acumen: Understanding the link to the bottom line and key commercial metrics such as LTV and CAC.
11. Domain Expertise: Highly desirable experience in working in domains with decision making journey such as credit assessment, loans, or mortgages, or experience building "home moves" journeys in the utilities space.
12. Operational Excellence: An expert in stakeholder management, with a proven ability to proactively align a complex web of conflicting internal and external partners. You are a compelling communicator, skilled at crafting narratives for executive leadership and preparing high-level strategic recommendations.
Additional Information
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
13. An industry benchmarked salary. We’ll share it during your first conversation.
14. Flexible working — remote-first and the option to work a 4 day week.
15. Work-from-anywhere policy for up to 2 weeks per year.
16. Discounts on our services and a free Cashback Card.
17. Matched-contribution pension scheme and life assurance up to 4x salary.
18. Family-friendly policies designed to help you and your family thrive.
19. A benefits allowance to use for you choice of flexible benefits such as private healthcare or gym membership
20. Belonging groups helping shape an inclusive future.
21. Sabbaticals to reset and learn new stuff after a few years in the business
22. A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles