Job Purpose:
The purpose of this role is to carry out planned refrigeration case maintenance programme across defined regions in line with agreed SLA.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.
Key Accountabilities:
* To comply with the Health and Safety at Work Act and the company’s Health and Safety Policy at all times.
* To represent the company in a professional and competent manner at all time and develop a good working relationships with City colleagues and the client.
* To coordinate the activities of the case maintenance team and ensure refrigeration case maintenance schedules are completed within agreed timescales.
* To be aware of regulations and codes of practise applicable to the tasks. Specifically:
* De merchandising Remerchandising of the refrigeration units
* Utilisation of chemicals.
* To create remedial reports for each PPM and notify the Ops Lead of tasks for action
* To deliver training to the case maintenance technician.
* To communicate regularly with Store Management team within the store providing updates on activity and ensure sign off of completed works
* To work with company and the client to ensure that laid-down standards of quality are always maintained.
* To comply with any other reasonable request or instruction from the company.
* To work in a manner to support the achievement of company KPIs
* To ensure all systems are working to optimum energy efficiency.
* When require support other engineering disciplines to provide flexibility to service delivery
* To ensure the maintenance of equipment, tools & vehicle to ensure it is fit for purpose.
* To attend training courses as and where necessary and to ensure personal job skills keep up with technical and business developments.
Knowledge, Skills and Abilities
Essential
* Supervision of small teams
* Demonstrated Behaviours
* Good communication skills (written and verbal)
* Helpful/professional manner
* Customer focused
* Self-motivated
* A hands-on, can-do and flexible approach to your work is an essential requirement
* You will be positive in approach, able to work in a dynamic business environment, but above all be committed to the delivery of outstanding customer service.
* Ability to work with minimum supervision
* Degree of flexibility required. May be required to stay away from home.
* Current full driving licence - on occasions required to drive to support Team Leader
Desirable
* GCSE standard education
* Experience of refrigeration equipment
* Retail experience
* Cleaning industry experience
* PC/iPad Literate- Apple and Android