One Stop • onestp.norwich rd,framingham earl • Apply by 14-Aug-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural service.
* Encouraging customers to give feedback through the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, organized store environment.
* Potentially running shifts in the absence of managers.
* Following all training to ensure safety and legality.
* If applicable, managing Post Office operations, including passing background checks. Failure to pass checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during application, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, Parcelshop, bill payments, lottery, and vending.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Accessibility
We’re proud to be a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, click here.
Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile and exclusive deals
* 20% off insurance at Tesco Bank
* Discounted eye care and health checks
* Cash plans, savings schemes, and more
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