Job title: Property and Motor Senior Claims Handler
Location: London/Hybrid – 3 days in the office
PURPOSE OF ROLE
On behalf of our client, a leading insurer, we are seeking a skilled Property and Motor Senior Claims Adjuster to join their London-based Claims Management Department. This role is central to managing claims from first notification to final settlement, with a focus on property and motor, and some exposure to liability. The successful candidate will ensure efficient, compliant, and high-quality service, while contributing to process improvement and broader claims operations.
RESPONSIBILITIES
* Manage end-to-end claims, from notification to settlement
* Set up claim files and gather all necessary documentation
* Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
* Handle broker, policyholder, and third-party queries professionally
* Maintain regular communication with stakeholders and negotiate fair settlements
* Support the Departmental Manager on high-impact claims
* Ensure accurate record-keeping within the internal claims system
* Participate in internal/external meetings and represent the company when required
* Assist other teams as necessary and act in the company’s best interest
DAY-TO-DAY
* Triage new claims and take appropriate early action
* Liaise with brokers and clients to progress claims efficiently
* Work with internal teams and third-party providers to drive outcomes
* Attend team meetings and contribute to departmental coordination
* Provide flexible support across the Claims Management team
EXPERIENCE
* Minimum 5 years in a claims-handling role
* Strong expertise in property claims; motor and liability experience is a plus
* Proven track record in managing complex claims to successful resolution
* Familiarity with relevant insurance regulations and best practices
SKILLS
* Strong communication and stakeholder management skills
* Detail-oriented with solid organisational and documentation abilities
* Commercial awareness and sound negotiation skills
* Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
* Self-motivated, accountable, and able to work both independently and as part of a team
If you have the relevant experience or know someone that does please contact me now on 07458 162 848 or email us at admin@lawesgroup.co.uk
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