Job Posted: 22 May 2026
Job Updated: 22 May 2026
Function: Customer, Communications and Marketing
Location: Hybrid – one of our offices (Nottingham, Alfreton, Daresbury, London, Sheffield or Wakefield)
Contract type: Secondment – 9 months contract
Salary: £37,502 with potential to rise to £41,669 over 3 years
NHS Supply Chain currently has an opportunity for a Customer Voice Project Support Associate to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.
We are seeking a customer-focussed Support Specialist who will be responsible for supporting the Customer Voice function to ensure efficient organisation, management, and governance of activities, enabling Supply Chain to meet operational requirements for our customers. You will help in sharing customer insight across the breadth of our business and support action plans aligned to key customer strategy objectives to make us easier to work with for the NHS.
Every day you will …
* Arrange and attend customer forums and panels led by the Customer Voice team, recording meeting outcomes and actions and circulating to attendees
* Provide key strategic support to the Engagement Managers to ensure the business is held to account in achieving its business category strategy objectives and providing the best possible service to the NHS
* Support the team to ensure action and risk logs are maintained
* Work cross functionally to ensure slide packs and content are pulled together ahead of time for customer forums and panels
* Work with the Customer Voice team to develop ways of working and support process development across the business to ensure we communicate clearly with customers
* Look to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues
What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
* We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
* We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
* A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
* Generous pension scheme (with us contributing 12% when you contribute 6%)
* Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
* 2 days of paid volunteering leave allowing you to give back to your community.
* Access to many discounts from the Blue Light Card to NHS Discounts.
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
* Strong customer focus with a commitment to improving customer experience.
* Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities.
* Effective communication skills, both written and verbal, including the ability to clearly document and share insights.
* Stakeholder engagement and relationship-building skills across internal teams.
* Ability to work collaboratively in cross-functional teams.
* Experience supporting meetings, forums, or panels, including minute-taking and action tracking.
* Strong attention to detail, particularly in maintaining action logs and risk registers.
* Analytical thinking with the ability to interpret and share customer insights.
* Proficiency in preparing presentations, reports, and slide decks.
* Ability to support process improvement and development of ways of working.
* Project support skills, with the ability to coordinate activities and ensure deadlines are met.
* Problem-solving skills and a proactive approach to identifying and addressing issues.
* Ability to handle sensitive business information with discretion and professionalism.
* Time management skills and the ability to work in a fast-paced, evolving environment.
* Competence in Microsoft Office tools (e.g. Excel, PowerPoint, Word, Teams).
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
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