Our client, a leading supplier of green energy, is looking for a Strategic Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders and make a real impact. Oversee end-to-end service delivery for strategic business accounts
Collaborate with internal stakeholders to ensure regulatory compliance and service target
Support debt recovery efforts and assist Business Sales in securing new clients
Enhance existing services and support new service launches through effective communication
Manage third-party relationships to meet internal and regulatory service standards
Work with Legal, Compliance, and Finance teams on audits and governance
Contribute to a market-leading B2B customer experience strategy
Support cost management and business growth initiatives
At least five years of proven experience in a strategic management role
Proven leadership and senior customer relationship management experience
Strong communication, networking, and stakeholder management skills
Proficient in Microsoft Office and data analysis
Excellent time management and organisational skills
Strong commercial acumen, with negotiation and project management skills
Role: Strategic Customer Service Manager
Location: Stroud/Hybrid