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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
The Field Service Engineer will be responsible for maintaining, servicing, and repairing Hiab and third-party equipment, while providing a high level of customer service through product knowledge and customer interaction.
This is a remote position for the UK.
Main tasks and responsibilities
* Undertakes servicing of Hiab or third-party equipment at customer sites.
* Completes all service, repair, warranty, and inspection jobs allocated daily, to a high-quality standard.
* Builds strong rapport and relationships with customers through professional behavior and a customer-focused mindset.
* Responds to routine inquiries from customers about technical aspects of the organization's products and services.
* Completes all job-related paperwork accurately and promptly to ensure correct invoicing.
* Troubleshoots, investigates, and resolves standard technical problems to ensure ongoing customer satisfaction.
* Develops skills and knowledge of the organization's products and services.
* Carries out assigned tasks safely, in accordance with instructions, safety rules, procedures, regulations, and codes of practice.
* Supports the company's efforts to reduce accidents/incidents by reporting unsafe actions or conditions and participating in safety initiatives.
What you’ll need to succeed
Education:
* Mechanical/Electrical Engineering qualifications.
Working experience:
* Experienced multi-skilled engineer.
* Experience in mechanical, hydraulic, or electrical operations.
Competence and skills:
* Excellent customer-focused approach.
* Quality-oriented.
* Flexible and adaptable.
* Self-starter with enthusiasm and drive.
* Proven ability to develop and manage customer relationships.
You will be part of
We offer a position in a global organization with interesting and diverse tasks, providing opportunities for professional growth.
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