Role Overview We're looking for a proactive and customer-focused Level 1 Service Desk Support Technician to join our ServiceNow team in Warrington. You'll provide first-line technical support to our global workforce, ensuring timely issue resolution and an exceptional end-user experience. Working via the ServiceNow ticketing system, you'll follow established IT processes and contribute ideas to improve service efficiency through automation and demand reduction. You'll also collaborate closely with L2/L3 teams to ensure seamless issue escalation and resolution. This role includes supporting Business Relationship Management (BRM) activities, such as: Hosting bi-weekly virtual "Tech Bar" sessions to resolve L1 issues Creating engaging "Tech Tuesday" newsletters with tips, tricks, and productivity boosters We're looking for someone with a passion for IT support, excellent communication skills, and a genuine commitment to service excellence. Key Responsibilities Provide first-line technical support (software, hardware, applications) via ServiceNow and phone Manage and resolve tickets or escalate as necessary Troubleshoot common enterprise systems, including EUC, M365, networking, and video conferencing tools Administer user accounts (Active Directory) and permissions Keep users informed throughout the support process Identify and report recurring issues to management Contri...