Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
Operational support to ensure the safe, effective, and compliant management of medical devices across the organisation.
The post holder will achieve this by providing effective customer service and administrative support to the team. This will involve dealing with general queries from colleagues either by email or over the phone and overseeing administrative systems and processes.
The post holder will provide general coordination of the service/department to ensure the smooth running of the service. This includes maintaining confidentiality, supporting colleagues and managing the work of others.
Main duties of the job
1. Strong organisational and data management skills. Knowledge of medical device regulations and NHS policies. Ability to communicate effectively with clinical and non-clinical staff. Proficiency in IT systems for asset management and reporting. Attention to detail and commitment to patient safety.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Fringe
This post also attracts payment for High Cost Area Supplement of
5% of the basic salary (minimum payment of £1,303 and a
maximum payment of £2,198 per annum, pro rata for part time).
As part of the Trust’s objective to redeploy as many staff as possible, this role is restricted to existing internal administration staff that have contracted hours for the Trust only. If you are a current bank/agency worker that feels you have met the legal criteria to be eligible to apply for the role or are not a current administrative member of staff but seeking redeployment for other purposes, please clarify this in your application form so that this can be considered.
Detailed job description and main responsibilities
2. Maintain accurate records of medical devices, including procurement, servicing, and disposal.
3. Support compliance with MHRA (Medicines and Healthcare products Regulatory Agency) and local governance requirements.
4. Coordinate device maintenance schedules and liaise with clinical engineering teams.
5. Assist with audits, incident reporting, and risk assessments related to medical equipment.
6. Provide training and guidance to staff on device tracking systems and administrative processes.
7. Act as a point of contact between clinical teams, suppliers, and estates/engineering departments.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable
to offer sponsorship for all job roles. Please check your eligibility
under the UKVI points-based system. When calculating the basic
salary for sponsorship, HCAS (High-Cost Area Supplement) is not
included to ensure fairness and consistency within our Trust.
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Person specification
Experience
Essential criteria
8. NVQ level 2 or equivalent standard of literacy and numeracy
9. IT Excel Word experience
Skills
Essential criteria
10. Maintaining efficient admin systems
11. Understanding of data protection/ confidentiality
12. Updating and maintaining systems
13. bility to use own initiative and prioritise workload
Experience
Essential criteria
14. Experience of working in a healthcare setting
15. Working in a busy office environment
16. Experience of storing and maintaining records
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
17. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
18. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
19. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
20. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.