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Location: National Role (weekly time at Head Office in Manchester)
Travel Required: Yes
Position Type: Permanent
Be part of something real. Join a team that genuinely cares.
At Compassionate Care Group, we don’t just talk about making a difference - we live it every day. We’re a passionate, people-first organisation providing life-changing support to adults and children with complex needs across the UK.
We’re looking for a Service Delivery Manager to join our fantastic, close-knit, Partnerships team. If you're organised, energetic, and excited about driving quality care and positive culture — we’d love to meet you.
Job Summary
As a Service Delivery Manager, you will be responsible for driving the growth and development of our specialist supported living services across the UK. You will play a key role in identifying and progressing new business opportunities, expanding referral pipelines, and ensuring smooth mobilisation of new packages and properties. Working closely with operational teams, Local Authority commissioning managers, ICB case managers, and community stakeholders, you will build and maintain strong, strategic relationships that support long-term partnerships and service sustainability.
You will act as a key ambassador for the organisation, representing our values and service offer in a credible, confident, and collaborative way. This role demands strong leadership, commercial awareness, and a deep understanding of the adult social care sector. You’ll be expected to balance the delivery of growth targets with a commitment to compassionate, person-centred care, ensuring that our services not only expand but do so with quality and integrity.
Key Responsibilities
* Identify new service opportunities and referral pathways, ensuring sustainable growth across regions.
* Contribute to tender submissions and business cases in partnership with the Bid and Ops Teams.
* Develop and implement mobilisation plans for new services, ensuring alignment with commissioning requirements, timelines, and internal processes.
* Coordinate with recruitment teams to ensure timely hiring, induction, and onboarding of new staff teams.
Operational Planning & Performance
* Ensure all mobilisation projects are delivered on time, within scope and budget.
* Monitor and report on service occupancy, referrals, risk, and financial performance to senior leadership.
* Liaise with subcontractors and third-party providers to ensure compliance with agreed deliverables.
Skills and Experience Required
* Proven experience in service delivery or mobilisation management within supported living, mental health, or social care settings.
* Strong stakeholder relationship skills and confidence engaging with commissioners and multidisciplinary teams.
* Excellent project management skills with the ability to handle multiple service setups concurrently.
* Strong leadership, organisational, and communication skills, able to drive outcomes under pressure.
* Confident in using systems to track referrals, documentation, and progress (e.g., CRM/project management tools).
* NVQ Level 5 in Health & Social Care, Leadership & Management, or equivalent.
* Experience supporting people with complex needs, including mental health, dual diagnosis, or forensic backgrounds.
* Familiarity with commissioning processes, tenders, and frameworks in adult social care.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Hospitals and Health Care
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