Credit Controller : Permanent : Ambitious Growing Business Flexible Working : Excellent Benefits Wilkinson and Associates are delighted to be partnering with one of our top clients on the search for a Credit Controller on a permanent basis. The successful candidate will be responsible for maintaining a portfolio of clients and applying collection activity in line with current processes and protocol to ensure that timely invoice payments are met. The role demands excellent communication skills and the ability to problem solve, supporting the delivery of effective resolution of client disputes and stakeholder queries. The credit controller should also be able to demonstrate effective communication at all levels, regularly reviewing their respective portfolio with regional partners and collaborating with other internal functions to resolve any challenges and improve customer experience. Key Duties : Manage a portfolio of client accounts ensuring invoices are paid promptly Utilising all available communication channels, prioritising telephone contact Utilise relationships with key stakeholders to drive query resolution and payment Ensure a best in class client experience Deliver monthly aged debt, cash collection and DSO targets Produce monthly customer statements Work collaboratively with Sales Ledger, Placement Support and Billing to maintain accurate customer records, including but not limited to; payment allocation, management, credit note application etc Attend regular ledger reviews with Credit Control Manager/Team Leader Select and escalate accounts to Legal or Trade Debt Partners where appropriate Maintain accurate records in SAP Support Credit Control Team Lead with ad hoc initiatives Knowledge Experience: Finance/collections experience, preferably in a B2B environment Working knowledge of credit risk principles Experience of managing a high volume ledger Good working knowledge of SAP (desirable) Expert communication and presentation skills Ability to review data and confidently make decisions Great negotiator High degree of proficiency with Microsoft Office software (Excel, MS Word) Self-starter, disciplined, and detail oriented with ability to work