Job Description
Do you enjoy variety? Because as a Credit & Collections Advisor you’ll be operating in an environment where every day is different with a firm focus on quality not quantity. You’ll need to be confident in picking up the phone and problem solving helping to reduce aged debt.This highly ethical company aims to reduce carbon emissions, and increase renewable energy. So naturally there’s a feel good factor in helping the planet and this is why 98% of employees are proud to work here.As the Credit & Collections Advisor your principal task is simple, to reduce aged debt (over 90 days), supporting customers to ensure that they are on an appropriate contract for their business whilst working in a growing and dynamic environment.Your new role (Credit & Collections Advisor)The key responsibilities of the Credit & Collections Advisor are to:
* Reduce aged debt (over 90 days+)
* Ensure customers are on appropriate contracts
* Talk to customers on the phone
* Liaise with other departments including operations to support COS (Change of Supply) and COT (Change of Tenancy)
* Deal with external organisations including trade credit insurance and debt collection agencies
* Support other projects
A full job description is available on request.Reporting into the Credit & Collections Manager, the Credit & Collections Advisor will be part of a very interesting part of the business which has high level visibility from the Executive team including the Finance Director.This company openly encourages a curious mindset. So if you are driven and thrive on continuous improvement you’ll enjoy working here.Professional development is high on the agenda with the hiring manager who deems success when you gain an internal promotion. So if you want to learn, progress and grow, you'll appreciate their support and career progression.Benefits
* Base salary = £27,000 to £28,000
* WFH ~3 days p.w. | Birmingham (B4 - Snow Hill area) ~2 day p.w.
* 24 days holiday (excluding bank holidays). Rising to 26 days after 1 year.
* Career progression + a very supportive line manager
Skills and experience to be successful
* Credit collections (any industry)
* Confident telephone manner
* Comfortable working with internal and external stakeholders
* Doing the right thing for the customer and company
* Driving a problem through until completion and resolution
The Interview Process
* 60 min TEAMS interview with the Credit & Collections Manager + 1 other
* 60 min face to face meeting with the Line Manager & Head of Collections
Please don’t worry if your CV is not updated. Because we’ll figure that out later.What you need to do nowIf you want to join this growing ethical business on a mission for zero carbon with a long history please apply. Or contact Jammy Recruitment for more information to make a considered decision.Please note interviews are being conducted on a rolling basis so early applications are strongly encouraged.