IT Service Desk Analyst
Wellingborough (Home Based with travel to the office)
£34,391
We own and manage around 5000 homes with a £23 million turnover and our mission is to we partner with customers and communities to shape places people are proud to call home. We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the publics agenda, Greatwell Homes continues to grow.
Were looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity.
This role is predominantly working from home with weekly visits into the office.
Your main responsibilities will include:
1. Respond to and log questions, providing first and second line support, for all users on all ICT systems.
2. Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.
3. Ensure that all starters are created with the correct security access to the network and applications.?Deactivate leavers and manage their data before deleting access completely.
4. Provide advice and user training on the system process operation as required, including IT induction training for all new starters.
5. Collate and maintain sy...