Salary: £20,000 - 25,000 per year Requirements: Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Responsibilities: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach Technologies: Excel Hardware Support Microsoft 365 Security Windows Office 365 More: We are a market-leading, award-winning professional services organization based in Salisbury, offering an excellent opportunity for individuals passionate about technology and customer service. Our IT team provides comprehensive support to users, ensuring that their needs are met effectively. We operate Monday to Friday, fully onsite, with occasional travel to a secondary UK office. We offer competitive benefits including an annual bonus, private medical insurance, a competitive pension scheme, and 25 days of annual leave. last updated 18 week of 2026