LEAD INFORMATION Job Title Customer Service Advisor Site location Wrexham Industrial Estate Responsible to Office Manager Responsible for Responsible for major customer accounts, collaborating with the customer on all aspects of the business in a professional manner Client brief Our client is a world leading manufacturer of high-level engineered products with sites all over the globe KEY INFORMATION Reason for vacancy Maternity leave cover Contract 8-month contract with possibility for extension should all parties wish to do so on completion Basic Salary £26,000 per annum (pro rata DOE) Hours 37.5 hours per week Monday to Thursday 8am-4.30pm, Fridays 8am-1.30pm Overtime Not required Holidays 25 days 8 Bank Holidays Pro rata Facilities Staff parking, canteen and very clean and professional environment Package on offer Salary: Range £26,000 pro rata DOE Pension: 5% min personal contribution, Company contribution of 3% Annual Leave: 25 days plus 8 BH pro rata Life Insurance: 2 x annual salary Death in Service Sick pay scheme RESPONSIBILITIES The role Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows Maintaincustomerschedulesandbusinessforecast Communicate customer schedules and forecast to internal departmentacross4sites InputtingofOrdersontoInternalMRPsystem Confirmationofcustomerdeliverydatesonexternalschedulingsystem Negotiatingpricingonstockandexistingnon-stockparts Assistproductionandplanningdepartmentswithanydeliveryissues Assistaccountsdepartmentwithanyaccountqueries Co-ordinateSalesofadditionalpartsfromStock Orderbook reviews and supporting calls with the Customer on a daily orweeklybasis ReportCustomerDeliveryperformance aspartofthemonthly review Key skills required AccounthandlingandCustomerServiceexperience Experienceworkingwithinamanufacturingenvironment. Highlevelofinitiativetodealwithaccountqueriesandcustomerissues MRP or similar manufacturing computer systemExperienceofworkingwithMicrosoftOfficetools Experience working with SAP & ERP/MRP (desirable but not essential) Self-motivated Reliable Enthusiastic Organised Flexible