Job Title
Events and Reservations Coordinator
Reports To
Rooms Division Manager / Reservations Supervisor
Location
Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work
24-30 hours per week
Benefits
Apprenticeship and other development opportunities.
Share of gratuities.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Additional Days holiday after 3 years of service.
Food and Beverage Discount when dining at our Hotel of 20%
Purpose of the role
To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.
Main duties and responsibilities
* To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
* To ensure all reservation enquiries are handled in line with company standard
* Create quality proposals which fits the client’s requirements
* Following up on enquiries
* Chasing payment, posting deposits, corrections and receipts
* Prepare and communicate Event sheets with relevant detail
* Following up post-event for feedback with a future-sales mindset
* Event planning liaison with the operational teams
* Planning event with attention to financial and time constraints
* Support site visits and show arounds for prospective clients
* You will be responsible for driving and developing event business into the Hotel by pro-active sales activity.
* To be confident in handling of all @types of customers including both direct & agencies, understanding how to adapt techniques and approach
* Processing, amending and updating bookings as required
* Converting enquiries into sales
* Wedding show rounds / proposal and planning
The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
J-18808-Ljbffr