Job Description
Company Description
Liang & Eimil is a UK company that offers commercial and residential upholstery and premium collections for luxury furniture, lighting, and accessories for the interior design industry. With a focus on creative solutions, we aim to add value to our clients' businesses by providing quality, design, value, and service. Our showroom is open to all trade customers, showcasing our unique designs and style.
Job Summary:
The Account Manager will be responsible for managing and nurturing relationships with existing clients, ensuring satisfaction and retention, while identifying opportunities for growth and cross-selling. This role requires excellent communication, analytical, and organizational skills, as well as a customer-focused mindset.
Key Responsibilities:
* Serve as the primary point of contact for assigned client accounts.
* Build and maintain strong, long-lasting client relationships.
* Understand client needs and objectives to provide strategic guidance and solutions.
* Prepare and deliver presentations and proposals.
* Collaborate with internal departments (e.g., marketing, logistics, design, finance) to ensure timely and successful delivery of solutions.
* Monitor account performance and identify areas for improvement.
* Negotiate contracts and close agreements to maximize profit.
* Resolve client issues and complaints effectively and in a timely manner.
* Maintain accurate records of all account activity using CRM tools.
* Forecast and track key account metrics.
Qualifications:
* Bachelor’s degree in Business, Marketing, or a related field.
* Proven work experience as an Account Manager in the Architecture & Design (A&D) and hospitality sector.
* Demonstrable ability to communicate, present, and influence key stakeholders at all levels.
* Solid experience with CRM software and MS Office (particularly MS Excel).
* Strong understanding of sales performance metrics.
* Excellent listening, negotiation, and presentation abilities.
* Strong verbal and written communication skills.
Desirable Skills:
* Experience in interior design, furniture, or luxury goods industries.
* Project management skills.
* Creative problem-solving.
* Understanding of product lifecycle and client support.