Working hours: 35 hours per week (hybrid) Contract type: Permanent Closing date: 11.59pm, 19 February 2026 Interview method: in person This role is subject to: 2 references - where possible, we require 3 years' history Proof of Manchester Residency – Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check. DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex- Offenders and it is available upon request. A vacancy has become available for an Admin Support Officer to join a fast paced team providing administrative support for Bereavement Officers and Client Finance Officers. The bereavement officers are responsible for arranging Public Health Funerals, where no other suitable arrangements can be made. The role holder will provide general administrative support to the Bereavement Officers and Client Finance Officers as and when required, including attending property searches as secondary officer, attending registrars to register deaths and collection of valuables for deceased persons. Public Health Funerals are a statutory duty and you will contribute to this service in order that, where residents have died in Manchester and no other suitable arrangements can be made, you will support with the deceased receiving a dignified and respectful funeral. Along with the above, the role holder will also assist with general queries and administrative tasks across the Client Financial Services Team during the absence of team members, accurately maintain ICT systems and paper records to a high standard, taking payments to the bank, purchase order requisitioning along with other ad hoc clerical duties as required and investigate and challenge conflicting information. The role holder will communicate with Manchester City Council colleagues, other professionals and also communicate with bereaved families, efficiently undertaking administrative duties and promoting good quality customer care principles across the Client Financial Services team. The role holder will respond to queries from a wide range of people including social workers, customers, colleagues and external organisations. For further information about the role, please contact [email protected]. About the Candidate Client Financial Services are looking for someone who has great interpersonal and communication skills, in order to build a good rapport with other professionals such as the Coroners Office, Manchester Register Office and Greater Manchester Police. We would love to hear from you if you: Are able to display empathy towards bereaved families Have the ability to gather and analyse information, opportunities and problems Provide work on time and to a required standard and is capable of prioritising own workload in order to meet deadlines Are able to interpret rules and guidelines in order to resolve queries and know when something needs to be referred to line manager. Have the ability to use multiple applications, systems and associated software packages. Ability to set up and maintain effective systems to manage and retrieve information. Are able to use and accurately maintain effective administration systems in a rapidly changing environment. Good level of literacy and numeracy skills to undertake calculations and produce letters and other documentation. Have numeracy and accuracy skills to collate information and keep accurate and reliable records to help with the monitoring and reviewing of financial resources and monitoring procedures. Are able to work flexibly in order to meet the needs of the service. Are willing to undertake any training as required. Desirable skills: Has experience of dealing with bereaved families or deceased processes As a blended worker, you may be able to work from home or remotely some of the time, or for certain tasks or limited days or hours. For the remainder of the time, you will be required to work at council sites or offices. This will depend on your role’s responsibilities and your personal circumstances. About Us We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We ‘own it’ and we’re not afraid to try new things We’re proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - W e are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments : Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats : Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the minimum shortlisting requirement s for the role and identify with at least one of the criteria below : Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long-term condition When You Join Us We’re a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly. For more information about the role or any adjustments, email [email protected]. What we will need from you if you’re successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks will depend on the role you’ve applied for. As a guide, these checks may include: Proof of Right to Work : You’ll need to provide documentary evidence of your right to work in the UK. References : We’ll require references from your current and previous employer(s). Disclosure and Barring Service (DBS) Check : A criminal record check may be necessary, depending on the role. Proof of Manchester Residency : For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. Baseline Personnel Security Standard (BPSS) Clearance : BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice